FAQ
Return Policy
At MiloMochi, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return the item within 14 days of receiving it.
Return Conditions:
- Items must be in their original condition, unused, and with all tags attached.
- Customers are responsible for covering the cost of return shipping.
- Once we receive and inspect the returned item, we will process a refund or exchange as requested.
To initiate a return, please contact our customer service team, and we will guide you through the process.
Where Do We Ship?
At MiloMochi, we proudly ship our products worldwide! We currently deliver to the following countries:
- Australia
- Austria
- Belgium
- Canada
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Ireland
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States
If your country is not listed, we are constantly working to expand our shipping options. Feel free to contact us for any inquiries regarding shipping availability!
Shipping Restrictions
While we strive to offer worldwide shipping, some products have regional restrictions. Please note that Samsung Phone Cases, Apple iPhone 15, and iPhone 16 cannot be shipped to the following locations:
- South Korea
- Hong Kong
- Taiwan
- Japan
- Singapore
If your shipping address is in one of these regions, please select a different product. We apologize for any inconvenience and appreciate your understanding.
If you have any questions, feel free to contact our customer support team at contact@milomochi.com